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Scandic Hotels

Scandic Hotels Group is the largest Nordic hotel operator with a network of about 280 hotels in six countries. Their Hotels for All concept implements improvements in their rooms, restaurants and services that will increase accessibility for all guests.

  • Architecture
  • Furniture and interior design
  • Reduced vision
  • Reduced mobility
  • Interest organisations
  • Interview
  • Evaluation
  • National
  • International

Company: Scandic Hotel Group
User research: Magnus Berglund, Accessibility Director, Scandic
Background: Scandic began to focus on accessible environments in 2003. In 2009, they became the first hotel chain to place fact sheets about the accessibility of their hotels on their website

Specific for Scandic Oslo Airport:

Client: Utstillingsplassen Eiendom
The Norwegian Asthma and Allergy Association (NAAF)
The Norwegian Federation of Organisations of Disabled People (FFO)

Interior design: Narud Stokke Wiig Sivilarkitekter, Arkitektarna Krook & Tjäder AB

Lead users:
Members of disability organisations, hotel guests with disabilities, hotel staff and Scanidc's board of directors


Focus groups with staff an key decision makers, consulting with interest organisations



Scandics work has been highlighted in the UN, on CNN and in numerous forums and received several awards. 


  • Best accommodation for disability access at Responsible Travel’s World Responsible Tourism Awards 2015.
  • Scandic Oslo Airport was the Main Winner of the Innovation Award for Universal Design 2011 and winner of the category for furniture and interior design by Design and Architecture Norway and The Norwegian Ministry of Children, Equality and Social Inclusion