Østensjø Rederi had no prior experience using design expertise to solve problems associated with the working situation, so management was positively surprised about the results. The designers quickly identified a relationship between accidents and the physical environment. Changes to working conditions and routines increased the employees’ level of job satisfaction.
Challenge
The galley is the only part of the ship where the accident statistics have not improved. Most accidents in the galley involve sharp corners, tools or carrying hot, heavy containers from one location to another. There was little to no natural light in the galley and long walking distances across slippery floors.
During the analysis phase, the designers identified several cause and effect relationships in the accident statistics for galleys.
Result
The project resulted in a safer galley with fewer accidents and less absenteeism. The new galley combines all tasks on a single surface, so that coworkers can avoid heavy lifting. A non-skid area with cushioning has been created around every workstation. Working light has also been integrated. Galleys have always tended to be separate from the mess hall, but are now integrated to enable cooks and guests to communicate. The meals prepared are healthier and waste has been reduced.
The ultimate result is greater job satisfaction, fewer accidents and a lower absenteeism rate. The new galley will be put into use on two new Østensjø ships.