Service design in Norway

Service designers aim to make services user-friendly, efficient and engaging ensuring that the user’s experience is at the heart of the service.

With the teaching programme ‘Lydstyrke’ [Volume] two young designers aim to make school life better for children with hearing loss.  

Previously it was almost impossible to start or run your own business without engaging the services of an accountant. Fiken has changed this – and even created a buzz around the topic of accounting. 

A project carried out at Kristiansund Hospital makes it possible for patients who would otherwise have been hospitalised to live full lives in their own home. 

In the past, women had to wait up to 12 weeks for an appointment at Oslo University Hospital to find out whether the lump they had discovered in their breast was cancerous.

When the new Oslo Airport opened in 1998, a high-speed  train was developed as the main means of transport to and from the airport. The trains and the complete customer experience were carefully planned right from the start, and a major service design program was initiated employing a variety of top Norwegian designers.