Stimulation Programme for Innovation and Service Design
To create better services and more effective administration, we need to work in new and different ways. Service design is a user-driven, co-creation and experimental method that can contribute to developing better services for both end users and those working in the public sector.
User as the focus of public service development
It is no easy task for the Agency for Public Management and eGovernment to effectively address complicated challenges. And it is not always easy to identify the connection between the cause of problems and the effects of measures taken. There can be a large number of parties involved and the relationships between them can be complex.